Additional Support

This page lists additional local support for a range of issues and conditions. This list was originally provided by the Ruby Medical Group, which includes Bradworthy Surgery, on 29th March 2020. The list is in alphabetical order by issue or condition.

Adult Social Care

Adult Social Care Devon: 0345 1551007

Adult Social Care Cornwall: 0300 1234 131

Age UK

Help with information on money, care or health. Open 8am-7pm every day of the year

https://www.ageuk.org.uk/contact-us/

Tel: 0800 6781602

Mid Devon: 01884 242052

North Devon: 0333 241 2340

Cornwall: 01872 266 383

Age UK Mid Devon are also co-ordinating much of the community aid response. For specific areas being covered go to:

https://www.middevon.gov.uk/residents/coronavirus-covid-19-service-updates/community-support-across-mid-devon/

Asthma UK

Support for those with asthma. Specific information on Covid19 and chat available.

Helpline: 0300 222 5800

https://www.asthma.org.uk/

British Lung Foundation

Support for conditions such as asthma, COPD, emphysema or bronchitis

Helpline: 03000 030 555 www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition

British Heart Foundation

Advice for people living with heart or circulatory diseases

Website: https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health

Tel: 0300 330 3322

Cancer Care during Coronavirus

Please contact your oncology centre for specific advice, either at Treliske, NDDH, Exeter or Plymouth Hospital.

Cancer Research

Offering specific information about cancer and coronavirus

Website: https://www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus-and-cancer

Macmillan support:

If people need Benefits Advice related to their cancer diagnosis please email: macmillan@citizensadvicecornwall.org.uk or phone 01872 672090 and leave a message and someone will get back to them.

The national Macmillan Helpline is available 7 days a week 8am till 8pm on 0808 808 00 00

Carer support

Devon Carers

Helpline: 03456 434 435

Monday to Friday: 8am – 6pm Saturday: 9am – 1pm

Email: info@devoncarers.org.uk

If you are concerned about what Coronavirus might mean for you, or someone you care for Devon Carers UK have put together the following advice:

https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19

Kernow Carers

Helpline: 01872 323535

https://www.supportincornwall.org.uk/kb5/cornwall/directory/service.page?id=DpW6IBqhS9o&adultchannel=9-3-3

Citizens Advice Bureau

General advice Text ADVICE to 78866 and they will phone you back

Money advice: Text DEBT to 78866

An advisor will aim to call you back within 48 hours excluding weekends.

Helpline: 03444 111 444 available Monday to Friday 10:00am to 4:00pm

Website: https://www.citizensadvice.org.uk/

Cornwall Link – staying connected

Cornwall Link Networking Platform

Covid-19 Community Support site on Cornwall Link to help keep Cornwall connected (#ConnectedCornwall) during this challenging time. This support site has been developed by Age UK Cornwall and Made Open Communications. It forms part of the Inclusion Matters Partnership led by Cornwall Rural Community Charity (CRCC) including Disability Cornwall, Inclusion Cornwall and the Digital Inclusion Team at Cornwall Council.

Website: https://cornwall-link.madeopen.co.uk/

Helpline: 01872 266383

Inclusion Matters Helpline is available for telephone advice and to help stay connected.

Dementia Support

Helpline 03331503456

https://www.alzheimers.org.uk/get-support/dementia-talking-point-our-online-community

Dentist

Single point of access for dental services if you are unable to contact your own or do not have them:

Tel: 0333 006 3300

Diabetes

Diabetes UK

Helpline: 0345 123 2399

https://www.diabetes.org.uk/about_us/news/coronavirus

Domestic Abuse Helplines

The freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247

https://www.nationaldahelpline.org.uk/?gclid=Cj0KCQjwyPbzBRDsARIsAFh15JYP2brVSgSBFrgWONp4mGPgZK3QuARsArkvdVzUhRyJni5JZGN99GcaAo6ZEALw_wcB

Cornwall Domestic Abuse 24hr Helpline on 01872 225629

SPLITZ - Devon service to help with domestic abuse Tel: 0345 1551074

https://www.splitz.org/devon.html

First Light

Cornwall Domestic abuse and sexual violence service (not gender specific)

Helpline 0300 777 4777

https://www.firstlight.org.uk/

Women’s Centre Cornwall

Rape & Sexual Abuse Helpline 01208 77099

Domestic Abuse Helpline 01208 79992

Email: admin@womenscentrecornwall.org.uk

https://www.womenscentrecornwall.org.uk/

Please note you do not have to stay in your home if you or those you are responsible for are at physical risk. Refuge Centres are still available but please call one of the helplines when you are able to be directed.

DWP Department for Work & Pensions

For help with benefits

Advice Line 03444111444

Energy Suppliers

NATIONAL - Proposals agreed to ensure vulnerable customers who may fall into debt remain supplied with energy while in self-isolation. https://www.gov.uk/government/news/government-agrees-measures-with-energy-industry-to-support-vulnerable-people-through-covid-19#content

Entertainment – keeping your mind active.

The March Network have lots of creative ideas for adults and children, and interest areas, The Arts etc:

https://www.marchnetwork.org/creative-isolation

More suggestions in the Parents section.

Facebook Groups

Constantly being updated and added to:

Bude and surrounding area Quarantine Support Group – local volunteers are mapped

Bideford Covid-19 Mutual Aid and Community Support

Holsworthy Covid19 Mutual Aid Group

Hartland Parish Council- Coronavirus Volunteer Group

Farming Community Network

Support service for the farming community

Tel: 03000 111 999 or email help@fcn.org.uk

https://fcn.org.uk/

Foodbanks

Bude Foodbank, Oceans Church, Bude

Tel: 01288 488748 ring first or speak to a social prescriber to get a voucher.

Bideford Foodbank, Supreme House, Pitt Lane, EX39 3JA

Tel: 01237 422243 email admin@northdevon.foodbank.org.uk

Holsworthy Foodbank, Manor Suite, Memorial Hall, Holsworthy

Wednesday 2 - 4 pm.

Isolation Note

NHS Isolation note to give to employers for those needing to self-isolate through Coronavirus:

https://111.nhs.uk/isolation-note

Sick notes because of Coronavirus are not being given by GPs. The information for employers is at: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-covid-19?fbclid=IwAR0CZkNf0v8DwAmmrMAWQWa25FGVK5fKxeUX6g-YwYpmTuz-_JyWRjo6jEY

Job Centres

For information about benefits

Bideford

www.jobcentreplusoffices.com/na/bideford-jobcentre-plus

0800 055 6688- central number

Bude

https://www.jobcentrenearme.com/item/bude-jobcentre-plus/

0800 055 6688 – central number

Government link to general job centre information during coronavirus:

https://www.gov.uk/contact-jobcentre-plus

Government Links

Information, announcements and updates relating to the virus.

Website: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Support for those extremely vulnerable

Website: https://www.gov.uk/coronavirus-extremely-vulnerable

Government guidance

Website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Stay-at-home Guide

Website: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Long Term Condition support

Please check the individual national support groups by condition (eg Asthma) in this guide. If it not specified please talk to one of the Social Prescribers.

For general support:

Time to Talk Devon

Phone: 0300 303 3691 (free phone)

SMS: 0785 642 6940

Email: time2talk@livingoptions.org

Web: https://www.livingoptions.org/support-help/time-talk

Facebook / Twitter: timetotalkdevon

Life Coach is providing support to people remotely (via internet) so we can refer people through to her. Our Deafness Counsellor is providing counselling services to Deaf people who use British Sign Language (BSL) via webcam only.

Medication Deliveries

See the CERT page

Prescriptions Delivery by on-line pharmacies:

Pharmacy2U

https://www.pharmacy2u.co.uk/

Tel: 0113 266 0222

Mental Health and talking therapy

General Groups

NHS selection of apps: https://www.nhs.uk/apps-library/category/mental-health/

Every Mind Matters: https://www.nhs.uk/oneyou/every-mind-matters/

Rethink – help through Coronavirus: https://www.rethink.org/news-and-stories/blogs/2020/03/managing-your-mental-health-during-the-coronavirus-outbreak/

Mental Health Foundation: https://www.mentalhealth.org.uk/publications/looking-after-your-mental-health-during-coronavirus-outbreak

Mind: https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

Mencap - also have an easy read guide:

https://www.mencap.org.uk/advice-and-support/health/coronavirus

Local Groups

Talkworks (local Devon Talking Therapy service): https://www.talkworks.dpt.nhs.uk/nhs-mental-health-support/covid-19-and-anxiety

Tel: 0300 555 3344

Outlook Southwest: (local Cornwall Talking Therapy Service) https://www.outlooksw.co.uk/

Tel: 01208 871905

Kilk Clear Minds (Bude and Kilkhampton Facebook group run by qualified counsellors)

https://www.facebook.com/kilkclearminds/

Tel: 07539 240601 or email kilkclearminds@hotmail.com

Helplines:

Sane Line Work with anyone affected by mental illness, including families, friends and carers. Their helpline is open between 4:40pm and 10pm every day of the year. They also provide a free text-based support service called Textcare. And an online supportive forum community, where anyone can share their experiences of mental health issues.

Telephone: 0300 304 7000 (4:30pm – 10:30pm every evening)

Textcare: www.sane.org.uk/what_we_do/support/textcare

Support Forum: www.sane.org.uk/what_we_do/support/supportforum

Website: www.sane.org.uk

Support Line Support Line provide a confidential telephone helpline offering emotional support to any individual on any issue. Their opening hours vary so you need to ring them for details.

Telephone: 01708 765200 E-mail: info@supportline.org.uk Website: www.supportline.org.uk

Kooth

Free, safe and anonymous online chatline support for young people. Access via the website

Monday – Friday 12pm – 10pm

Saturday – Sunday 6pm – 10pm

Website: https://www.kooth.com/

Young Minds Crisis Messenger

Free, 24/7 crisis support across the UK if you are experiencing a mental health crisis.

If you need urgent help text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from EE, O2, Vodafone, 3 Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

Website: https://youngminds.org.uk/find-help/get-urgent-help/youngminds-crisis-messenger/

Parents Helpline: 0808-802-5544

Papyrus UK

Work with people under 35 who are having suicidal feelings. And with people who are worried about someone under 35. Their helpline is open 10am – 10pm in the week. And between 2pm and 10pm at weekends and bank holidays.

Telephone: 0800 068 41 41

Email: pat@papyrus-uk.org

Text: 07786 209697

Website: www.papyrus-uk.org

C.A.L.M. (Campaign Against Living Miserably)

Aimed specifically at men. Their helpline is open between 5pm and midnight every day of the year. Telephone (outside London): 0800 58 58 58 Telephone (London): 0808 802 58 58

Webchat: www.thecalmzone.net/help/webchat/ (5pm – Midnight every day)

Website: www.thecalmzone.net

The Silverline

Aimed at people over 55. Their helpline is open 24 hours a day, every day of the year.

Telephone: 0800 470 80 90

Website: www.thesilverline.org.uk

The Mix

Aimed at people under 25. Their helpline is open between 4pm and 11pm, 7 days a week. They also run a crisis text service which is open 24 hours a day, 7 days a week.

Telephone: 0808 808 4994 E-mail: through the website. Crisis text message service: Text THEMIX to 85258 Webchat: through the website. (4pm - 11pm, 7 days a week)

Website: www.themix.org.uk

Mood Swings

Aimed at anyone affected by a mood disorder, including friends, families and carers. Their helpline is open 10am to 4pm Monday to Friday.

Telephone: 0161 832 37 36

E-mail: info@moodswings.org.uk

Website: www.moodswings.org.uk

More urgent wellbeing needs

Valued Lives 01209 901438 (7 days a week 5pm-midnight)

Samaritans 116 123 (free from mobile or landline)

SHOUT - 24/7 text service - (Text Shout to 85258)

SANE 4.30pm-10.30pm 0300 304 7000

Papyrus - for young adults 0800 068 4141

Campaign against living miserably (CALM) for men – 0800 58 58 58

Childline – 0800 111

Crisis team: Devon 01271 311835

Crisis team: Cornwall Banham House 01208 834300

Midwifes

Holsworthy team: 01409 259650

Bude & Stratton team: 01288 320131

North Devon District Hospital: 01271 322788

Money Advice during Coronavirus

Please contact your own bank or building society if you are experiencing specific financial difficulties because of coronavirus. A number of sites are available however with general advice.

Specific advice for financial support during Covid-19 Website: https://www.entitledto.co.uk/help/coronavirus_help

Support from utility providers to help customers during Covid 19

Website: https://www.moneysavingexpert.com/news/2020/03/energy-firms-move-to-help-customers-unable-to-top-up-due-to-coro/

Northern Devon Community Telephone Helpline:

01271 371499 option 1

Help with welfare benefits, money, housing or mental health support during Covid-19.

Free service open 9.30-3pm. Please be prepared to leave a voice message.

Turn 2 Us

Providing financial support to help people get back on track financially and specifically through coronavirus restrictions.

Website: https://www.turn2us.org.uk/get-support/Benefits-and-Coronavirus

Cornwall County Council

The Government has announced it will provide local authorities with funding of £500m. This is for a Coronavirus hardship scheme to support vulnerable residents. Initial details were released to all local authorities on 24 March 2020. Most of the funding is to be used to offer extra support through each local authorities own Council Tax Support scheme.

The intention is that every working age household in receipt of Council Tax Support will receive an extra award of £150 in the next few weeks. This will be in addition to any Council Tax Support already calculated for the period 1 April 2020 to 31 March 2021. These awards will be applied to accounts as early as possible after the beginning of April. There is no need to apply for the extra help. Awards will be made automatically and new Council Tax bills will be issued in due course.

Once the £150 awards have been made, the Government will allow local authorities to use any remaining funds to offer further support to those residents most affected financially by the Coronavirus outbreak. Cornwall Council will work quickly to confirm how any remaining hardship funding will be awarded including more information on eligibility criteria and any application process.

In the meantime, we have three discretionary funds to support residents in need of extra financial help.

  • Discretionary Housing Payments for residents who rent their home, are in receipt of Housing Benefit or Universal Credit and need extra help to pay their rent.

  • Exceptional Relief for working age residents in receipt of Council Tax Support and who need further financial help to pay their Council tax

  • Crisis and Care Award scheme which can provide extra help in emergency or disaster situations.

https://www.cornwall.gov.uk/advice-and-benefits/benefits/benefits-and-coronavirus/

Motor Vehicles

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus. https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020?fbclid=IwAR2p-shZMXh0bhHV8ANV6rqAUG5EWqtJxtGrSprNL8oY4YZYWG1mM6YbEoM

National Autistic Society

Advice for individuals with autism. Contact via the website or email only.

Website: https://www.autism.org.uk/services/helplines/coronavirus.aspx

Email: supportercare@nas.org.uk

Parents

Money Saving Expert email has quite a few good tips about free content to keep both kids and adults entertained https://www.moneysavingexpert.com/latesttip

This includes...

Free audio books from Audible, meditation sessions, and some home schooling stuff: https://www.moneysavingexpert.com/team-blog/2020/03/paid-for-things-they-ve-made-free-boxsets--audiobooks--fitness-c/#audiobooks

A free week's trial of Disney+ streaming service with a load of films and TV shows (https://www.moneysavingexpert.com/shopping/watch-movies-online-cheap/#disneyplus

David Walliams is releasing a free audio story every day for a month (https://www.worldofdavidwalliams.com/elevenses/)

Some theatres have released live recordings of plays and musicals (https://www.moneysavingexpert.com/shopping/cheap-theatre-tickets/#section-1).

Cornwall Hospice

From the therapy team: Lymphoedema advice, Managing breathlessness, Overall wellbeing, Mindfulness and relaxation, A short relaxation meditation, A short mindfulness session

https://www.cornwallhospicecare.co.uk/our-care/therapy-team/self-help-resources/

Physical Activity at Home

NHS exercise for older people: https://www.nhs.uk/live-well/exercise/physical-activity-guidelines-older-adults/#what-activities-strengthen-muscles

NHS strength and flex: https://www.nhs.uk/live-well/exercise/get-fit-with-strength-and-flex/

Sitting exercises: https://www.nhs.uk/live-well/exercise/sitting-exercises/

Samaritans

General number: 116 123

Barnstaple | Samaritans

https://www.samaritans.org/branches/barnstaple

Phone 01271 374343

Shopping – vulnerable groups and NHS staff

Waitrose - If staff make themselves known to the security guard outside at 8am with their NHS ID they will be allowed inside as soon as possible. They are limiting the amount of people in the store at one time. NHS staff have their own till at the checkout. The store closes as 8pm but NHS staff can shop for half an hour when store closed along with Waitrose staff, 8pm - 8:30pm.

Co-Op - have an hour in the morning 8am - 9am Monday to Saturdays for NHS staff and vulnerable customers. No ID needed and they are limiting the amount of customers in the shop also.

Morrisons - 7am - 8am Monday to Saturdays for NHS staff, will need to take ID. Sundays 9-9.30am

Sainsburys - Have 7:30am - 8am Monday to Saturdays for NHS staff who need to take their NHS ID with them. Also have vulnerable people delivery slots available. People have to register with this service so their eligibility can be checked.

Stroke Association

For information specific to coronavirus shielding for people who have suffered a stroke

Helpline 0303 3033 100 www.stroke.org.uk/news/coronavirus-information-people-affected-stroke

TTVS Torridge Area Voluntary Services

Services to elderly and vulnerable

Torridge area helpline Volunteers – 01237 420130

Volunteer Cornwall

Offering support generally. Referrals and requests for help need to be made on-line at:

https://www.volunteercornwall.org.uk/

or by email to: requestforhelp@volunteercornwall.org.uk

Tel: 01872 266988

People wishing to volunteer please fill out the on-line application at: https://www.volunteercornwall.org.uk/coronavirusvolunteer

WhatsApp Group

To ensure communities are receiving factual information a new WhatsApp service has been launched, available free. The new service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services. To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.