This page lists additional local support for a range of issues and conditions. This list was originally provided by the Ruby Medical Group, which includes Bradworthy Surgery, on 29th March 2020. The list is in alphabetical order by issue or condition.
Adult Social Care
Adult Social Care Devon: 0345 1551007
Adult Social Care Cornwall: 0300 1234 131
Help with information on money, care or health. Open 8am-7pm every day of the year
Tel: 0800 6781602
Mid Devon: 01884 242052
North Devon: 0333 241 2340
Cornwall: 01872 266 383
Age UK Mid Devon are also co-ordinating much of the community aid response. For specific areas being covered go to:
Support for those with asthma. Specific information on Covid19 and chat available.
Helpline: 0300 222 5800
British Lung Foundation
Support for conditions such as asthma, COPD, emphysema or bronchitis
Helpline: 03000 030 555 www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition
British Heart Foundation
Advice for people living with heart or circulatory diseases
Tel: 0300 330 3322
Cancer Care during Coronavirus
Please contact your oncology centre for specific advice, either at Treliske, NDDH, Exeter or Plymouth Hospital.
Offering specific information about cancer and coronavirus
If people need Benefits Advice related to their cancer diagnosis please email: email@example.com or phone 01872 672090 and leave a message and someone will get back to them.
The national Macmillan Helpline is available 7 days a week 8am till 8pm on 0808 808 00 00
Helpline: 03456 434 435
Monday to Friday: 8am – 6pm Saturday: 9am – 1pm
If you are concerned about what Coronavirus might mean for you, or someone you care for Devon Carers UK have put together the following advice:
Helpline: 01872 323535
Citizens Advice Bureau
General advice Text ADVICE to 78866 and they will phone you back
Money advice: Text DEBT to 78866
An advisor will aim to call you back within 48 hours excluding weekends.
Helpline: 03444 111 444 available Monday to Friday 10:00am to 4:00pm
Cornwall Link – staying connected
Cornwall Link Networking Platform
Covid-19 Community Support site on Cornwall Link to help keep Cornwall connected (#ConnectedCornwall) during this challenging time. This support site has been developed by Age UK Cornwall and Made Open Communications. It forms part of the Inclusion Matters Partnership led by Cornwall Rural Community Charity (CRCC) including Disability Cornwall, Inclusion Cornwall and the Digital Inclusion Team at Cornwall Council.
Helpline: 01872 266383
Inclusion Matters Helpline is available for telephone advice and to help stay connected.
Single point of access for dental services if you are unable to contact your own or do not have them:
Tel: 0333 006 3300
Helpline: 0345 123 2399
Domestic Abuse Helplines
The freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247
Cornwall Domestic Abuse 24hr Helpline on 01872 225629
SPLITZ - Devon service to help with domestic abuse Tel: 0345 1551074
Cornwall Domestic abuse and sexual violence service (not gender specific)
Helpline 0300 777 4777
Women’s Centre Cornwall
Rape & Sexual Abuse Helpline 01208 77099
Domestic Abuse Helpline 01208 79992
Please note you do not have to stay in your home if you or those you are responsible for are at physical risk. Refuge Centres are still available but please call one of the helplines when you are able to be directed.
DWP Department for Work & Pensions
For help with benefits
Advice Line 03444111444
NATIONAL - Proposals agreed to ensure vulnerable customers who may fall into debt remain supplied with energy while in self-isolation. https://www.gov.uk/government/news/government-agrees-measures-with-energy-industry-to-support-vulnerable-people-through-covid-19#content
Entertainment – keeping your mind active.
The March Network have lots of creative ideas for adults and children, and interest areas, The Arts etc:
More suggestions in the Parents section.
Constantly being updated and added to:
Bude and surrounding area Quarantine Support Group – local volunteers are mapped
Farming Community Network
Support service for the farming community
Tel: 03000 111 999 or email firstname.lastname@example.org
Bude Foodbank, Oceans Church, Bude
Tel: 01288 488748 ring first or speak to a social prescriber to get a voucher.
Bideford Foodbank, Supreme House, Pitt Lane, EX39 3JA
Tel: 01237 422243 email email@example.com
Holsworthy Foodbank, Manor Suite, Memorial Hall, Holsworthy
Wednesday 2 - 4 pm.
NHS Isolation note to give to employers for those needing to self-isolate through Coronavirus:
Sick notes because of Coronavirus are not being given by GPs. The information for employers is at: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-covid-19?fbclid=IwAR0CZkNf0v8DwAmmrMAWQWa25FGVK5fKxeUX6g-YwYpmTuz-_JyWRjo6jEY
For information about benefits
0800 055 6688- central number
0800 055 6688 – central number
Government link to general job centre information during coronavirus:
Information, announcements and updates relating to the virus.
Support for those extremely vulnerable
Long Term Condition support
Please check the individual national support groups by condition (eg Asthma) in this guide. If it not specified please talk to one of the Social Prescribers.
For general support:
Time to Talk Devon
Phone: 0300 303 3691 (free phone)
SMS: 0785 642 6940
Facebook / Twitter: timetotalkdevon
Life Coach is providing support to people remotely (via internet) so we can refer people through to her. Our Deafness Counsellor is providing counselling services to Deaf people who use British Sign Language (BSL) via webcam only.
Prescriptions Delivery by on-line pharmacies:
Tel: 0113 266 0222
Mental Health and talking therapy
NHS selection of apps: https://www.nhs.uk/apps-library/category/mental-health/
Every Mind Matters: https://www.nhs.uk/oneyou/every-mind-matters/
Rethink – help through Coronavirus: https://www.rethink.org/news-and-stories/blogs/2020/03/managing-your-mental-health-during-the-coronavirus-outbreak/
Mencap - also have an easy read guide:
Talkworks (local Devon Talking Therapy service): https://www.talkworks.dpt.nhs.uk/nhs-mental-health-support/covid-19-and-anxiety
Tel: 0300 555 3344
Outlook Southwest: (local Cornwall Talking Therapy Service) https://www.outlooksw.co.uk/
Tel: 01208 871905
Kilk Clear Minds (Bude and Kilkhampton Facebook group run by qualified counsellors)
Tel: 07539 240601 or email firstname.lastname@example.org
Sane Line Work with anyone affected by mental illness, including families, friends and carers. Their helpline is open between 4:40pm and 10pm every day of the year. They also provide a free text-based support service called Textcare. And an online supportive forum community, where anyone can share their experiences of mental health issues.
Telephone: 0300 304 7000 (4:30pm – 10:30pm every evening)
Support Forum: www.sane.org.uk/what_we_do/support/supportforum
Support Line Support Line provide a confidential telephone helpline offering emotional support to any individual on any issue. Their opening hours vary so you need to ring them for details.
Free, safe and anonymous online chatline support for young people. Access via the website
Monday – Friday 12pm – 10pm
Saturday – Sunday 6pm – 10pm
Young Minds Crisis Messenger
Free, 24/7 crisis support across the UK if you are experiencing a mental health crisis.
If you need urgent help text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors.
Texts are free from EE, O2, Vodafone, 3 Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Parents Helpline: 0808-802-5544
Work with people under 35 who are having suicidal feelings. And with people who are worried about someone under 35. Their helpline is open 10am – 10pm in the week. And between 2pm and 10pm at weekends and bank holidays.
Telephone: 0800 068 41 41
Text: 07786 209697
C.A.L.M. (Campaign Against Living Miserably)
Aimed specifically at men. Their helpline is open between 5pm and midnight every day of the year. Telephone (outside London): 0800 58 58 58 Telephone (London): 0808 802 58 58
Webchat: www.thecalmzone.net/help/webchat/ (5pm – Midnight every day)
Aimed at people over 55. Their helpline is open 24 hours a day, every day of the year.
Telephone: 0800 470 80 90
Aimed at people under 25. Their helpline is open between 4pm and 11pm, 7 days a week. They also run a crisis text service which is open 24 hours a day, 7 days a week.
Telephone: 0808 808 4994 E-mail: through the website. Crisis text message service: Text THEMIX to 85258 Webchat: through the website. (4pm - 11pm, 7 days a week)
Aimed at anyone affected by a mood disorder, including friends, families and carers. Their helpline is open 10am to 4pm Monday to Friday.
Telephone: 0161 832 37 36
More urgent wellbeing needs
Valued Lives 01209 901438 (7 days a week 5pm-midnight)
Samaritans 116 123 (free from mobile or landline)
SHOUT - 24/7 text service - (Text Shout to 85258)
SANE 4.30pm-10.30pm 0300 304 7000
Papyrus - for young adults 0800 068 4141
Campaign against living miserably (CALM) for men – 0800 58 58 58
Childline – 0800 111
Crisis team: Devon 01271 311835
Crisis team: Cornwall Banham House 01208 834300
Holsworthy team: 01409 259650
Bude & Stratton team: 01288 320131
North Devon District Hospital: 01271 322788
Money Advice during Coronavirus
Please contact your own bank or building society if you are experiencing specific financial difficulties because of coronavirus. A number of sites are available however with general advice.
Specific advice for financial support during Covid-19 Website: https://www.entitledto.co.uk/help/coronavirus_help
Support from utility providers to help customers during Covid 19
Northern Devon Community Telephone Helpline:
01271 371499 option 1
Help with welfare benefits, money, housing or mental health support during Covid-19.
Free service open 9.30-3pm. Please be prepared to leave a voice message.
Turn 2 Us
Providing financial support to help people get back on track financially and specifically through coronavirus restrictions.
Cornwall County Council
The Government has announced it will provide local authorities with funding of £500m. This is for a Coronavirus hardship scheme to support vulnerable residents. Initial details were released to all local authorities on 24 March 2020. Most of the funding is to be used to offer extra support through each local authorities own Council Tax Support scheme.
The intention is that every working age household in receipt of Council Tax Support will receive an extra award of £150 in the next few weeks. This will be in addition to any Council Tax Support already calculated for the period 1 April 2020 to 31 March 2021. These awards will be applied to accounts as early as possible after the beginning of April. There is no need to apply for the extra help. Awards will be made automatically and new Council Tax bills will be issued in due course.
Once the £150 awards have been made, the Government will allow local authorities to use any remaining funds to offer further support to those residents most affected financially by the Coronavirus outbreak. Cornwall Council will work quickly to confirm how any remaining hardship funding will be awarded including more information on eligibility criteria and any application process.
In the meantime, we have three discretionary funds to support residents in need of extra financial help.
Discretionary Housing Payments for residents who rent their home, are in receipt of Housing Benefit or Universal Credit and need extra help to pay their rent.
Exceptional Relief for working age residents in receipt of Council Tax Support and who need further financial help to pay their Council tax
Crisis and Care Award scheme which can provide extra help in emergency or disaster situations.
From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus. https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020?fbclid=IwAR2p-shZMXh0bhHV8ANV6rqAUG5EWqtJxtGrSprNL8oY4YZYWG1mM6YbEoM
National Autistic Society
Advice for individuals with autism. Contact via the website or email only.
Money Saving Expert email has quite a few good tips about free content to keep both kids and adults entertained https://www.moneysavingexpert.com/latesttip
Free audio books from Audible, meditation sessions, and some home schooling stuff: https://www.moneysavingexpert.com/team-blog/2020/03/paid-for-things-they-ve-made-free-boxsets--audiobooks--fitness-c/#audiobooks
A free week's trial of Disney+ streaming service with a load of films and TV shows (https://www.moneysavingexpert.com/shopping/watch-movies-online-cheap/#disneyplus
David Walliams is releasing a free audio story every day for a month (https://www.worldofdavidwalliams.com/elevenses/)
Some theatres have released live recordings of plays and musicals (https://www.moneysavingexpert.com/shopping/cheap-theatre-tickets/#section-1).
From the therapy team: Lymphoedema advice, Managing breathlessness, Overall wellbeing, Mindfulness and relaxation, A short relaxation meditation, A short mindfulness session
Physical Activity at Home
NHS exercise for older people: https://www.nhs.uk/live-well/exercise/physical-activity-guidelines-older-adults/#what-activities-strengthen-muscles
NHS strength and flex: https://www.nhs.uk/live-well/exercise/get-fit-with-strength-and-flex/
Sitting exercises: https://www.nhs.uk/live-well/exercise/sitting-exercises/
General number: 116 123
Barnstaple | Samaritans
Phone 01271 374343
Shopping – vulnerable groups and NHS staff
Waitrose - If staff make themselves known to the security guard outside at 8am with their NHS ID they will be allowed inside as soon as possible. They are limiting the amount of people in the store at one time. NHS staff have their own till at the checkout. The store closes as 8pm but NHS staff can shop for half an hour when store closed along with Waitrose staff, 8pm - 8:30pm.
Co-Op - have an hour in the morning 8am - 9am Monday to Saturdays for NHS staff and vulnerable customers. No ID needed and they are limiting the amount of customers in the shop also.
Morrisons - 7am - 8am Monday to Saturdays for NHS staff, will need to take ID. Sundays 9-9.30am
Sainsburys - Have 7:30am - 8am Monday to Saturdays for NHS staff who need to take their NHS ID with them. Also have vulnerable people delivery slots available. People have to register with this service so their eligibility can be checked.
For information specific to coronavirus shielding for people who have suffered a stroke
Helpline 0303 3033 100 www.stroke.org.uk/news/coronavirus-information-people-affected-stroke
TTVS Torridge Area Voluntary Services
Services to elderly and vulnerable
Torridge area helpline Volunteers – 01237 420130
Offering support generally. Referrals and requests for help need to be made on-line at:
or by email to: email@example.com
Tel: 01872 266988
People wishing to volunteer please fill out the on-line application at: https://www.volunteercornwall.org.uk/coronavirusvolunteer
To ensure communities are receiving factual information a new WhatsApp service has been launched, available free. The new service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services. To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.